Capability programmes

Six months of momentum. One fortified base. Five years of capability.

Choose MARCH, BASTION or CITADEL, then Legionnaire, Phalanx or Musk’Teer. Defined missions, KPI evidence, Monitoring Mechanisms, on-prem options and explicit service terms.

Three time horizons

  • MARCH — six-month momentum programme
  • BASTION — twelve-month technology programme
  • CITADEL — five-year strategic capability alliance
Agreed service levelsOn-premises optionsScoped quote
Choose your horizon

Linked delivery cycles, with a longer-term plan.

Programmes link focused FORT delivery cycles, typically two weeks each. PHAT is our measurement discipline: Precision, Heuristic, Analytical, Tracking. Each programme has an agreed scope, acceptance criteria and handover, with reviews suited to its duration.

6 months · scoped quote

MARCH

Six missions. Measurable momentum.

A six-month improvement programme: establish a baseline, address priority risks, automate agreed workflows and hand over the results with evidence.

Measure. Automate. Reinforce. Convert. Hand over.

Explore MARCH

12 months · scoped quote

BASTION

Twelve missions. One fortified base.

A twelve-month technology programme across agreed applications, security, data, private AI, communications and operations, delivered through twelve missions with evidence and handover.

Build. Automate. Secure. Transform. Integrate. Operate. Nurture.

Explore BASTION

5 years · scoped quote

CITADEL

Five years. One enduring capability.

A five-year alliance with annual scopes and quarterly executive reviews. Agreed options include on-premises systems, security operations through licensed providers and Stable Buoys reserved human support.

Continuous Intelligence. Technology. Assurance. Delivery. Enablement. Leadership.

Explore CITADEL
Choose your delivery team

Choose the expertise your programme needs.

All three formations can serve a programme. Capacity, named roles, availability and deliverables are agreed in the signed scope—never implied to be unlimited.

Legionnaire

One senior embedded operator

One named senior specialist for agreed oversight, maintenance and improvements, with clear responsibilities and reserved capacity.

Phalanx

A multidisciplinary delivery team

Engineering, infrastructure, data, growth, monitoring and evidence specialists assembled around one ongoing roadmap.

Musk’Teer

An AI-focused delivery formation

Private AI cloud, local inference, agents, automation and frontier-versus-open-weight model strategy, with human review and clear data boundaries.

“Your data stays grounded. Your ambition doesn’t.”

Musk’Teer is our own playful formation name. It does not imply affiliation with or endorsement by Elon Musk, xAI, SpaceX or Tesla.

Interactive programme plan

See the work and the result each phase aims for.

Select a programme to explore its missions or annual phases. Each shows the intended business outcome, deliverable, key performance indicator (KPI) and how progress is monitored.

BASTION: Twelve missions. One fortified base.

Build. Automate. Secure. Transform. Integrate. Operate. Nurture.

01 · Cartographer

Measure the terrain

A shared current-state view and a six-month outcome roadmap.

Deliverable
Capability map, asset/risk register, KPI baselines and mission charter.
Success measure (KPI)
Baseline coverage, agreed targets and prioritised backlog acceptance.
How progress is monitored
Monthly KPI register with named sources, owners and collection dates.

02 · Sentinel

Reinforce the perimeter

Priority cyber, access, backup and recovery risks brought under control.

Deliverable
Hardening release, access review, backup report and recovery exercise.
Success measure (KPI)
Critical risks closed, patch/MFA coverage and tested recovery objectives.
How progress is monitored
Security findings, patch records, backup logs and recovery evidence.

03 · Forge

Build the foundation

Priority applications and infrastructure made more reliable and deployable.

Deliverable
Accepted web/app release plus Linux, Nginx or Kubernetes improvements.
Success measure (KPI)
Deployment success, change failure, availability and performance.
How progress is monitored
Deployment records, uptime probes, error rates and performance traces.

04 · Oracle

Make data decision-ready

Governed operational and M&E reporting built on trusted data.

Deliverable
Lake/lakehouse or Databricks pipelines, metric definitions and dashboards.
Success measure (KPI)
Freshness, completeness, reconciliation accuracy and dashboard use.
How progress is monitored
Data-quality tests, pipeline alerts and reconciliation exceptions.

05 · Automaton

Remove repetitive work

One or more priority workflows automated with controlled exceptions.

Deliverable
Workflow integrations, approvals, audit logs and fallback runbooks.
Success measure (KPI)
Cycle time, automation success, exception rate and evidenced capacity released.
How progress is monitored
Workflow event logs, exception queues and sampled human review.

06 · Starfighter

Apply AI on your terms

A useful AI or private-inference pilot evaluated against the baseline.

Deliverable
Agent use case, model evaluation and data-boundary test report.
Success measure (KPI)
Task quality, latency, adoption and cost per completed task.
How progress is monitored
Model evaluations, cost telemetry, adoption reports and failure review.

07 · Herald

Earn attention

Technical discovery and priority content improved against a clear baseline.

Deliverable
Technical SEO release, accepted content and measurement framework.
Success measure (KPI)
Indexation, qualified non-brand organic clicks and assisted conversions.
How progress is monitored
Search Console, consent-aware analytics and content acceptance records.

08 · Envoy

Connect every conversation

Customer conversations routed into accountable, measurable workflows.

Deliverable
Mail, CRM, chatbot, WebRTC or VoIP integration with consent controls.
Success measure (KPI)
Routing success, lead-response time, CRM completeness and handoff rate.
How progress is monitored
Delivery logs, routing reports, CRM audits and conversation sampling.

09 · Rainmaker

Convert demand

A measured improvement to the customer journey or sales workflow.

Deliverable
Landing-page, CRM or conversion experiment with an evidence readout.
Success measure (KPI)
Qualified conversion, response time and pipeline contribution where measurable.
How progress is monitored
Search/CRM analytics, consent-aware tracking and experiment records.

10 · Operator

Keep it performing

Reliability, capacity and operating cost actively managed.

Deliverable
Observability, alert runbooks, capacity tuning and on-site records where scoped.
Success measure (KPI)
Service objectives, recovery time, actionable alerts and unit cost.
How progress is monitored
Uptime probes, alert logs, incident timelines and cost telemetry.

11 · Mentor

Transfer the capability

Your team can operate the delivered capability confidently.

Deliverable
Documentation, runbooks, admin/user training and supervised operation.
Success measure (KPI)
Runbook coverage, competency and successful supervised operation.
How progress is monitored
Training attendance, competency checks and owner sign-off.

12 · Sovereign

Govern and prove value

Accepted outcomes, operational ownership and a justified next decision.

Deliverable
Runbooks, training, benefits ledger and next-horizon proposal.
Success measure (KPI)
KPI target attainment, runbook coverage and client acceptance.
How progress is monitored
Final evidence review, competency checks and signed exception register.

Gate XIII — Ascension: an annual evidence and renewal review, not a hidden thirteenth billing month. Renew, reconfigure, internalise or stop.

Cyber, physical and human

When software is not the whole answer.

Cybersecurity, CCTV AI monitoring and private recording infrastructure are scoped to the client's environment. Guarding, armed response and other licensed physical-security activities are delivered only by appropriately licensed providers under separate jurisdiction-specific contracts.

Security operations, on your infrastructure

  • • Cyber hardening, access, patching, backup and recovery
  • • CCTV architecture, AI-assisted alerts and human review
  • • Private-cloud recording, retention and access controls
  • • Full guarding/armed-response operations only through licensed providers and separate contracts

Explore cyber & physical security

Stable Buoys — CITADEL’s human reserve

Stable Buoys is CITADEL’s reserved human support: operators, support staff and trainers. Available only within CITADEL for the services and extras named in its service-level agreement (SLA).

  • • Applied-AI operators who review outputs and handle exceptions
  • • Support staff and remote call agents inside agreed service windows
  • • Trainers and explainers who make new capability usable
  • • Private-cloud and on-prem operations support
  • • Applicable on-site extras and physical-security coordination under the signed SLA
Mission Control

The monitoring itself should be inspectable.

Each key performance indicator needs a source, a review schedule, a named owner and an agreed action. This synthetic demonstration shows how those details are recorded.

Demonstration only — every figure below is synthetic, not live client telemetry or a Cooper Agile performance claim.

Application availability

99.92%

Target ≥ 99.90%

Source:
Synthetic uptime-probe events
Cadence:
Five-minute checks
Owner:
Platform operator
Monitoring Mechanism
Failed probe → incident runbook and human acknowledgement

Automation success

96.4%

Target ≥ 97.0%

Source:
Synthetic workflow event log
Cadence:
Daily aggregation
Owner:
Applied-AI operator
Monitoring Mechanism
Exception queue → sampled review and corrective FORT

AI task quality

92 / 100

Target ≥ 90

Source:
Synthetic human evaluation set
Cadence:
Weekly sampled evaluation
Owner:
AI solutions lead
Monitoring Mechanism
Quality regression → model/version review before promotion

Backup success

100%

Target = 100%

Source:
Synthetic backup job records
Cadence:
After every scheduled job
Owner:
Service coordinator
Monitoring Mechanism
Failed job → retry, escalation and recovery-test schedule

Open the Evidence Room and sample Mission Evidence Pack

Build your programme

Describe the programme you want to discuss.

Your sample mission charter

BASTION · 12 months · Phalanx

Programme principle
Build. Automate. Secure. Transform. Integrate. Operate. Nurture.
Illustrative sequence
Cartographer → Sentinel → Forge → Oracle → Automaton → Starfighter → Herald → Envoy → Rainmaker → Operator → Mentor → Sovereign
Selected priorities
Applications & infrastructure
Service target
Acknowledgement within four business hours

This is a discovery aid, not an instant quote. Final missions, capacity, pricing, on-site work and SLA schedules are agreed in writing before work starts.

Priorities
Commercial and service boundaries

Predictable costs. Written accountability.

Every programme is individually scoped and quoted. Price depends on the formation, mission scope, cloud/hybrid/on-prem deployment, on-site work, third-party usage, licensed security providers, and any reserved human capacity. Taxes and third-party charges are shown separately.

Support runs weekdays 09:00–17:00 in the contracted client timezone. Targets are acknowledgement targets, not resolution guarantees. Automated monitoring does not imply 24/7 human response; 24/7 cover, uptime targets, resolution targets and service credits require a signed SLA schedule.