Digital operations & engineering partner

Practical technology. Predictable costs.

Improve a defined part of your business with a fixed-scope FORT, then keep it working with clear, bounded ongoing care. Senior engineering with delivery ownership — one defined outcome at a time.

Existing systems firstWe specialise in the systems your business already depends on — not rebuilds for rebuild's sake.
Practical automationAutomations that remove real friction, labelled honestly and measured.
Long-term ownershipMaintenance and support retainers designed for partnership, not handoffs.

Choose your route

For growing businesses

Your next capability, without building a whole department.

Connect fragmented systems, remove repetitive administration, automate invoicing and payments, improve customer follow-up and make your business information useful.

Explore the growing-business route
For enterprise teams

Senior engineering capacity for your next critical initiative.

Bounded modernisation projects, integration, production readiness and delivery alongside your existing teams.

Explore enterprise delivery
For owners & investors

An independent view of your technology delivery.

Have a team or a vendor but no independent technical view? Monthly evidence-based reviews, system health checks and an authorised second opinion.

Explore technical oversight
Find a starting point

Scope your first FORT before you talk to us.

Describe the system, the problem and the result you want. You will get a suggested first-FORT scope to review, keep or send to us. It is a starting point for discussion, rather than a quote.

How an engagement works

Know what the improvement costs before work starts.

Agree the improvement and our delivery fee before work starts. Choose optional monthly care for the delivered systems.

01

Technical Review

A paid review of one agreed system or workflow. You receive findings, a baseline and a scoped proposal you can use with us or take elsewhere.

£400

02

Your first FORT

A focused delivery cycle, typically two weeks: one agreed improvement, a fixed delivery fee, acceptance criteria and a documented handover.

Focused

£1,750

Core

£3,250

Fixed for a published standard scope. Anything broader is a typical scoped engagement — we agree a fixed written quote before work starts.

03

Garden Care

Optional monthly care within an agreed application or workflow boundary: scheduled checks, routine updates, reporting and small adjustments within the plan allowance. Care starts on the agreed date and is paid monthly in advance.

£350 / month

Prices exclude taxes and third-party charges. South African and UK prices are separate regional proposals, not currency conversions. Elsewhere, including the US, pricing is quoted per region on request.

Practical starting points

Examples to discuss with us. Each needs an agreed written scope before work starts.

Lead-to-follow-up

Connect capture, routing, acknowledgement and follow-up tasks, with exception handling and reporting to help your team spot missed enquiries.

Operational administration

Handoffs, reconciliations, approvals and reporting across the systems you already run — less re-typing, fewer manual chases.

System consolidation

Review overlapping tools, remove bounded duplication, migrate safely and document the resulting cost base — fewer subscriptions doing the same job.

Scope my first FORTReview my technology costs

Capability programmes

Choose the programme that fits your plans.

MARCH is a six-month improvement programme, BASTION covers a broader twelve-month plan, and CITADEL is a five-year alliance with annual scopes. Choose a senior specialist, a multidisciplinary team or an AI-focused formation. Each programme has agreed measures, service terms and its own quote.

6 months · scoped quote

MARCH

Six missions. Measurable momentum.

12 months · scoped quote

BASTION

Twelve missions. One fortified base.

5 years · scoped quote

CITADEL

Five years. One enduring capability.

Compare the programmesRead the service & SLA framework

The gap we close

Using AI is not the same as operating on it.

Plenty of businesses have tried AI tools. Far fewer have turned them into dependable capability inside their operations — with the right data, permissions, review and measurement. That integration work is the work we do.

Business capabilities

What an improvement could look like.

Examples of work we can scope around your existing systems. These describe possible improvements, rather than completed client projects.

Illustrative example

Lead-to-CRM workflows

Connect enquiry capture, routing and follow-up tasks to reduce re-keying and make missed handoffs visible.

Illustrative example

Assisted support triage

Sort requests, prepare draft replies and route exceptions for human review before a response is sent.

Illustrative example

Internal knowledge search

Help staff find answers in approved documents and business records, with sources they can check.

Illustrative example

Reporting automation

Recurring figures assembled from the systems that already hold them, checked before they go out.

Illustrative example

Application modernisation

Bounded seams of legacy improvement — dependencies, testing and deployment brought forward incrementally.

Illustrative example

AI call summaries & follow-ups

Summarise calls where recording is permitted, link reviewed notes to the client record and draft follow-up tasks.

Illustrative example

Payments, subscriptions & e-commerce flows

Connect checkout, recurring billing and accounting, with reconciliation checks and exceptions for a person to review.

Illustrative example

Indicators that prompt action

Give key indicators an agreed threshold, a named owner and a clear next action when a result needs attention.

The delivery method

FORT: focused delivery cycles, not open-ended projects.

Every engagement runs through the same discipline. Work has agreed acceptance criteria, appropriate human review, testing, traceable decisions and a clear handover — intent, behaviour, work, evidence, outcome, learning.

When a FORT needs several specialists, we assemble a team called the phalanx — senior engineers working to one agreed scope, assembled during Orchestrate and handed over at Transfer.

01

Frame

Define the problem, baseline, constraints and acceptance criteria.

02

Orchestrate

Assemble the people, systems and tools needed.

03

Realise

Build, integrate and test the agreed capability.

04

Transfer

Deploy appropriately, document, train and hand over.

A FORT is typically a two-week delivery cycle — the length of a fortnight, which is where the name comes from. A larger programme runs as several linked FORTs — never as a promise that an enterprise transformation fits in a fortnight. How FORT turns a problem into a defined outcome

Speak Agile?

A FORT is a sprint — one fortnight long, running the cadence your teams already know: plan, deliver, review, improve. What differs is what's inside the cycle: Frame, Orchestrate, Realise, Transfer — with evidence and handover built into the cycle. FORTs fit alongside Scrum or Kanban; they don't replace your ceremonies or claim anyone's certifications. The full translation

Market evidence

Adoption is not the same as capability.

The opportunity extends beyond first-time adoption: businesses also need help turning individual AI tools into dependable operational capabilities. That reading is ours — the figures below are sourced.

~400 million

SMEs worldwide

Estimate, global, all SMEs. Treat as an attributed estimate.

Source: World Economic Forum SME Resource Hub

≈20%

EU enterprises using AI

Enterprises with 10+ employed, EU, 2025. Size split: 17% small, 30.4% medium, 55% large.

Source: Eurostat, 2025

31%

SMEs using generative AI

Representative 2024 survey, 5,000+ SMEs across seven countries. Among users, 29% report use in core business activities.

Source: OECD, 2024 publication

Rising, uneven

Adoption vs integration

Increasing adoption but uneven strategic and secure integration. Non-representative sample: 2,000+ SMEs, 12 countries.

Source: OECD, April 2026

Our own breakdown of these numbers — full source links, caveats and what each figure can and cannot support: AI adoption in 2026: what the headline numbers actually say.

Engagement options

Three ways to work with us.

Start with a single defined outcome. Grow the relationship only where it keeps earning its place.

FORT / Sprint Assist

A defined outcome and a scoped delivery cycle — typically a two-week FORT with agreed acceptance criteria and a clean handover.

  • Scoped outcome with acceptance criteria
  • Senior engineering on the work directly
  • Evidence, review and handover built in

Fixed scope per FORT; linked FORTs for larger programmes.

Reserved Capability

Ongoing access to a fractional digital department: the systems you depend on kept healthy, improved steadily and extended when the business needs it.

  • Reserved senior capacity each month
  • Maintenance, improvements and new capability
  • Clear priorities agreed with you

Sized to your systems and roadmap after the first delivery.

Partner / White-label Capability

Delivery support for agencies and partners: our senior engineers behind your client work, under your brand and your client relationship.

  • White-label engineering delivery
  • FORT-shaped scopes your clients can understand
  • Clean handover to your team

Terms shaped per partnership.

Discuss your first FORT

Leadership

Serious engineering. Personal commitment.

Cooper Agile is led by Troy Changfoot, with Neil Riedel bringing an enterprise engineering perspective to our technical direction. You work directly with the people who shape the work — never through account layers.

Insights

From ChatGPT to operational AI: 2022–2026.

A retrospective on five years of business AI — what launched, what changed, and why integration became the hard part.

Browse the full series and practical guides

Contact

Ready to talk about your systems?

Bring us the bottleneck, the disconnected process or the next platform challenge. We’ll help define a sensible first step.