# Cooper Agile

> Practical technology. Predictable costs.
> Cooper Agile helps established SMEs and enterprise teams improve existing systems through agreed outcomes, fixed-scope FORT delivery and optional Garden Care. Cooper Agile fees and service boundaries are agreed before work starts; third-party costs are separate.

## What we do

Cooper Agile designs, builds, integrates and maintains business capabilities — not just software. AI is part of how we deliver and what we integrate, always with appropriate human review, testing, traceable decisions and a clear handover.

- **Build**: websites, web applications, operational platforms.
- **Connect**: integrations between CRMs, accounting, email, operations and AI systems.
- **Automate**: lead-to-CRM workflows, support triage, reporting automation, agentic workflows.
- **AI & private cloud**: assisted content, search and reporting workflows; chatbot and assistant integrations; local inference and private AI cloud deployments of open-weights models (Llama, DeepSeek, Qwen, Kimi, Mistral class) on client-owned or dedicated infrastructure — for data that must not leave your network. Kubernetes-orchestrated where scale demands it.
- **Finance & accounting automation**: payment gateways (Stripe, PayFast, Yoco), subscription and recurring billing, invoicing automation, e-commerce order-to-accounting flows (WooCommerce, Shopify → Xero, QuickBooks), reconciliation, dunning and financial reporting.
- **Search & growth**: technical SEO (including Core Web Vitals), AI-assisted content drafting with human review, Google Ads, local search, analytics and conversion tracking.
- **Voice & communications**: modern cloud VoIP and switchboards (routing, extensions, after-hours), call transcription where recording is permitted, with reviewed AI summaries linked to the CRM, missed-call capture with SMS/WhatsApp callback, AI-assisted call answering with human escalation, and call reporting.
- **Reporting, analytics & monitoring**: results-based M&E (results chains, outputs → outcomes → impact), KPIs wired as triggers with owners and pre-agreed actions, monitoring mechanisms on stated cadences, live AI-assisted tracking (AI proposes, humans dispose), and analytics you own (Matomo, Grafana, Prometheus). Guided by PHAT — Precision, Heuristic, Analytical, Tracking — with PMI-style delivery cadence across the SMAC stack (Social, Mobile, Analytics, Cloud).
- **The formation**: engagements run as FORT forays (typically two-week cycles: Frame → Orchestrate → Realise → Transfer). A Foot Soldier is a senior engineer on an agreed assignment. Phalanx describes specialists assembled during Orchestrate to work to one scope, then handed over and disbanded at Transfer.
- **Technical oversight**: independent, evidence-based monthly reviews of internal teams or vendors — progress and quality tracking, system health checks, key-person risk assessment, and plain-language reporting for owners, boards and investors. The authorised second opinion.
- **Know**: internal knowledge search over documents and business history, with sources.
- **Grow**: measured improvement of existing systems, modernised incrementally.
- **Cyber & physical security**: cyber hardening, access/recovery, CCTV architecture, AI-assisted alerts with human review, private/on-prem recording and incident workflows. Full guarding or armed-response operations only through appropriately licensed providers under separate jurisdiction-specific contracts; no automatic 24/7 or compliance-certification claim.
- **Protect**: maintenance, security updates, monitoring and dependable ownership.

## How we deliver: FORT

Every engagement runs as one or more FORTs — typically two-week delivery cycles (a FORT is a fortnight; the cadence is the one Agile teams know from sprints):

1. **Frame** — define the problem, baseline, constraints and acceptance criteria.
2. **Orchestrate** — assemble the people, systems and tools needed.
3. **Realise** — build, integrate and test the agreed capability.
4. **Transfer** — deploy appropriately, document, train and hand over.

Larger programmes run as several linked FORTs; an enterprise transformation is never promised inside a single fortnight.

Governance in plain language: Intent → Behaviour → Work → Evidence → Outcome → Learning. Work carries agreed acceptance criteria, appropriate human review, testing, traceable decisions and a clear handover.

## Engagement options

The buying journey: a free fit check, followed where appropriate by a paid **Technical Review** (one agreed system or workflow — findings, baseline, scoped proposal) → a fixed-scope, fixed-price **FORT** → optional monthly **Garden Care** → **Reserved Capability** for continuing roadmap delivery.

1. **FORT / Sprint Assist** — a defined outcome and a scoped delivery cycle at an agreed fixed price.
2. **Garden Care** — optional monthly care for delivered or stabilised systems, run on the PRUNE routine (Performance checks, Reports, Updates, Nurture, Enhancements) in three tiers: Garden Care (one agreed boundary), Garden Growth (adds one SEO or paid-search lane) and Garden Operations (broader, individually scoped). Care is optional, prepaid, and has defined support expectations — it is not 24/7 incident cover.
3. **Reserved Capability** — a separate agreement for continuing roadmap delivery, with reserved capacity, priorities and service boundaries.
4. **MARCH** — six-month momentum programme (Measure, Automate, Reinforce, Convert, Hand over), with six evidence-producing missions.
5. **BASTION** — twelve-month technology programme (Build, Automate, Secure, Transform, Integrate, Operate, Nurture), with twelve missions and an annual Gate XIII review.
6. **CITADEL** — five-year strategic alliance (Continuous Intelligence, Technology, Assurance, Delivery, Enablement, Leadership), with annual scopes, quarterly governance, custom on-prem options and the CITADEL-only Stable Buoys human reserve.
7. **Partner / White-label Capability** — delivery support for agencies and partners.

Programmes use a Legionnaire (one senior operator), Phalanx (multidisciplinary formation) or Musk’Teer (AI-forward private AI/local inference/automation) formation and are individually quoted. MARCH/BASTION are fixed for their stated terms; CITADEL has annual scopes and a 90-day anniversary exit. Public acknowledgement targets are one business day / four business hours / two business hours respectively during contracted business hours — not resolution or 24/7 guarantees. See /service-terms for breach, review, compliance and signed-schedule boundaries.

Published regional pricing (SA and UK) excludes taxes and third-party charges. Focused/Core FORT prices are fixed only for a published standard scope; anything broader gets a fixed written quote. US/other-region pricing is quoted per region on request.

## Who we serve

- **Growing businesses (primary)**: established SMEs needing affordable senior technical capability — connecting fragmented systems, removing repetitive administration, improving customer follow-up, making business information useful.
- **Enterprise teams**: bounded modernisation, integration and production-readiness work alongside internal engineering teams — direct access to senior engineers, transparent scope, clean handover. Fortune 500 organisations are a target audience, not claimed clients.

## Evidence discipline

- No invented savings percentages, client relationships or delivery guarantees; published prices are live commercial anchors, while programmes are individually scoped and quoted.
- Market statistics are always attributed with source, reference year, geography and population (see /insights).
- Historical AI milestones are distinguished from Cooper Agile's own interpretation of business trends.
- Mission Control and Evidence Room figures are explicitly synthetic demonstrations, never client telemetry or case-study claims.
- Leadership biographies and the scale-experience claim are published only after review; unverified items stay labelled as drafts.

## Key pages

- Home: https://cooperagile.com/
- Capability programmes (MARCH, BASTION, CITADEL, formations and configurator): https://cooperagile.com/programmes
- Evidence Room (synthetic Mission Evidence Pack and Mission Control): https://cooperagile.com/evidence-room
- Service & SLA framework (terms, breach/review, privacy and compliance responsibilities): https://cooperagile.com/service-terms
- Careers (Twelve Seats in-house expressions of interest): https://cooperagile.com/careers
- Growing businesses: https://cooperagile.com/growing-businesses
- Enterprise delivery: https://cooperagile.com/enterprise
- Insights (From ChatGPT to operational AI: 2022–2026 + practical guides): https://cooperagile.com/insights
- Fixed scope, fixed price (how to buy software work without the blowout): https://cooperagile.com/insights/fixed-scope-fixed-price
- What a monthly care plan should include — and what it should never promise: https://cooperagile.com/insights/what-a-care-plan-should-include
- AI adoption in 2026: what the headline numbers actually say (source-weighted breakdown of the market statistics we cite): https://cooperagile.com/insights/ai-adoption-numbers-2026
- Services: https://cooperagile.com/services/website-maintenance · /services/garden-care · /services/web-application-maintenance · /services/crm-automation · /services/ai-assisted-improvements · /services/platform-modernisation · /services/finance-accounting-automation · /services/search-growth · /services/technical-oversight · /services/voice-communications · /services/reporting-analytics-monitoring · /services/cyber-physical-security
- Case studies (founder delivery record, claims labelled by status): https://cooperagile.com/case-studies
- About: https://cooperagile.com/about
- Fractional Capability (FORT pricing ladder + Garden Care tiers): https://cooperagile.com/fractional-capability
- Technical review (first engagement step): https://cooperagile.com/technical-review
- FORT scope wizard (60-second self-scoping tool — optional client-type and department context, can bank a suggested scope directly): https://cooperagile.com/scope
- FAQ: https://cooperagile.com/faq
- Contact: https://cooperagile.com/contact

## Technical integration surface (indicative)

Cloud (Microsoft Azure, AWS, Google Cloud, Docker, Kubernetes) · web servers and OS (Nginx, Apache, Linux/Unix) · languages and frameworks (JavaScript/TypeScript, React, Python/Django, Python/FastAPI, PHP/Laravel, Node.js, HTML5/CSS) · CMS and commerce (WordPress, WooCommerce, Shopify, Webflow) · CRM and automation (HubSpot, Zoho CRM, Salesforce, n8n) · finance and payments (Stripe, PayFast, Yoco, Xero, QuickBooks) · marketing and growth (Google Ads, Google Analytics, Search Console, LinkedIn, Mailchimp) · voice and messaging (Twilio, WhatsApp Business, Asterisk, 3CX, WebRTC) · email and chat (Microsoft 365/Exchange, Google Workspace, Mailgun, chatbot integrations) · monitoring and analytics (Grafana, Prometheus, Matomo, Metabase) · data (PostgreSQL, MySQL, Elasticsearch, Databricks, Snowflake, data lakes/lakehouses, Supabase, Firebase) · AI/LLM platforms (OpenAI GPT, Claude, Google Gemini, DeepSeek, Kimi, Meta Llama, Qwen, Mistral AI).

## Contact

- Email: business@cooperagile.com
- Phone: +27 79 816 6399
- Location: St Helena Bay, West Coast, Western Cape, South Africa