Missed calls with no record that they ever happened
Service
Voice & Communications
For businesses whose phones still ring — and where every missed call, forgotten promise or untraceable conversation costs money.
At a glance
- Modern cloud VoIP and switchboards — routing, extensions, menus, after-hours; SIP (RFC 3261) trunking where you need it
- WebRTC-based calling and click-to-talk built into your own web applications — browser-native, standards-based (the WebRTC RFC series), no plugins
- Chat and chatbot integration on the website and in the CRM — human handover where it matters
- Call transcription and AI summaries, logged against the client record
3-step processOngoing retainer option
Common issues
What we see most often.
'Who promised what?' disputes nobody can settle
A phone system tied to a desk, a handset or a previous decade
Staff leave and the call history — and the relationships — walk out with them
Calls happen, but nothing ever reaches the CRM
What we support
Practical help, not a rebuild.
- Modern cloud VoIP and switchboards — routing, extensions, menus, after-hours; SIP (RFC 3261) trunking where you need it
- WebRTC-based calling and click-to-talk built into your own web applications — browser-native, standards-based (the WebRTC RFC series), no plugins
- Chat and chatbot integration on the website and in the CRM — human handover where it matters
- Call transcription and AI summaries, logged against the client record
- Missed-call capture with instant SMS or WhatsApp callback
- AI-assisted call answering and triage, with human escalation where it matters
- Call reporting: volumes, missed calls and response times you can act on
Process
How we work.
Review the current phone setup and call flows — including number porting risks
Move routing and numbers without disruption; nothing rings out
Switch on summaries and CRM logging, then measure what changes
Proof
Seen in practice.
Real systems, measured honestly — every claim labelled verified, estimated, or qualitative.
Crypto transaction platform for a private banking service
Fintech — founder's prior contract (at Kabru) · Transaction flows shipped inside the live private banking platform, deployed as scalable containerised services.
E-commerce platform for a national music rights organisation
Music rights / entertainment — founder's prior agency work (at Glasshouse) · A production e-commerce platform serving a national rights organisation, delivered within an agency team.
Retainer path
Ongoing ownership.
Voice clients typically move to a monthly voice-operations retainer covering the system, summaries and ongoing improvements.
Related services
Explore other support options.
Website Maintenance
For businesses with existing websites that need updates, fixes, SEO implementation, performance work, security support, forms, landing pages, and practical improvement.
Garden Care
The optional monthly care routine for systems a FORT has delivered or stabilised. Garden Care runs on PRUNE — Performance checks, Reports, Updates, Nurture, Enhancements — in three tiers: Garden Care (one agreed application or workflow boundary), Garden Growth (adding one SEO or paid-search lane), and Garden Operations (a broader, individually scoped register).
Web Application Maintenance
For existing applications that need bug fixes, enhancements, refactoring, infrastructure support, and ongoing development.
Related reading
From the Insights hub.
Every call, remembered: AI call summaries and the end of "who said what?"
Most business phone conversations leave no record. AI call summaries change that — searchable history, CRM entries written from calls, and disputes you can actually resolve.
Next step
Not sure this is the right fit?
Start with a free fit check. A paid Technical Review then maps one agreed system or workflow, its risks, dependencies and improvement options. You approve the scope and fee before it starts.
FORT / Sprint Assist — A defined outcome and a scoped delivery cycle — typically a two-week FORT with agreed acceptance criteria and a clean handover.
Reserved Capability — Ongoing access to a fractional digital department: the systems you depend on kept healthy, improved steadily and extended when the business needs it.
Partner / White-label Capability — Delivery support for agencies and partners: our senior engineers behind your client work, under your brand and your client relationship.
Discuss your first FORT