Fragmented systems
Customer details, jobs and invoicing sit in separate tools. Copying information between them takes time and creates opportunities for errors.
For growing businesses
Your next capability, without building a whole department.
Established small and medium businesses get affordable access to senior technical capability: connecting fragmented systems, removing repetitive administration, improving customer follow-up and making business information useful — delivered in focused, measurable steps.
Where the time goes
The friction we see most.
Repetitive administration
Capable people spend hours each week re-keying information, chasing documents and assembling the same reports by hand.
Inconsistent follow-up
Leads and customers slip through the cracks because follow-up depends on memory rather than a dependable workflow.
Information that doesn't help
The data is there, but it's hard to reach — answers need a person who knows where everything lives.
Missed calls and forgotten promises
Missed calls and unclear follow-up can leave customers waiting and opportunities unattended.
Conversations that vanish
Important details stay with one person. When they are unavailable, colleagues struggle to pick up the work.
What a capability looks like
Improvements we can scope with you.
These are illustrative examples of the capabilities we design and deliver — patterns of work, not claims about completed client projects.
Illustrative example
Lead-to-CRM workflow
Connect website and inbox enquiries to your CRM, with a named owner, follow-up tasks and checks for exceptions.
Illustrative example
Assisted support triage
Sort support requests, prepare draft replies and route exceptions for a person to review before sending.
Illustrative example
Internal knowledge search
Help staff search approved documents and process notes, with sources they can check.
Illustrative example
Reporting automation
Bring recurring figures together from agreed systems, with checks and human review before distribution.
Illustrative example
AI call summaries
Summarise calls where recording is permitted, with reviewed notes and draft follow-up tasks linked to the client record.
Illustrative example
Measurement you can act on
Dashboards and alerts around the numbers that decide things — not vanity metrics that just get reported.
Explore the AI-assisted improvements, CRM & automation, finance & accounting automation and search & growth services for the full delivery detail.
How engagement works
Start with one useful improvement.
Start with a Technical Review: a paid diagnostic of one agreed system or workflow, with findings and a scoped proposal.
Agree a fixed-scope FORT: one improvement, a fixed delivery fee and a focused delivery cycle, typically two weeks. Reuse working systems where practical.
Review the result against the agreed baseline, accept the work and receive a documented handover. Choose optional Garden Care for bounded monthly care.
Consider separately scoped Reserved Capability or a longer programme when your roadmap needs continuing delivery capacity.
Delivery record
Experience behind the method.
Verified
Crypto transaction platform for a private banking service
Fintech — founder's prior contract (at Kabru) · React frontend, NestJS backend, Docker/Kubernetes deployment
Delivered by founder Troy Changfoot as senior full-stack developer on Kabru's private banking platform (2024–2025).
Transaction flows shipped inside the live private banking platform, deployed as scalable containerised services.
Verified
E-commerce platform for a national music rights organisation
Music rights / entertainment — founder's prior agency work (at Glasshouse) · PHP/Drupal stack requiring a full e-commerce build
Built by founder Troy Changfoot while senior PHP developer at Glasshouse (2012–2013).
A production e-commerce platform serving a national rights organisation, delivered within an agency team.
Verified
Emergency-call telephony for public-safety software
Public-safety telecoms — founder's prior contract (at RapidDeploy) · SIP 2.0 / SIPREC call-handling stack with Kamailio and OpenSIPS
Delivered by founder Troy Changfoot as senior software developer on RapidDeploy's Telephony team (2023).
Call-routing and recording capability strengthened inside a platform used for emergency response.
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